At TENSMachine.ca, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.
By using our website, you agree to the practices described below.
1. Information We Collect
We may collect the following types of information when you interact with our site:
- Personal Information: Name, email address, phone number, shipping/billing address, and payment details.
- Account Information: Login credentials, order history, and saved preferences.
- Usage Data: IP address, browser type, device information, and pages visited (via cookies and analytics tools).
- Communication Data: Any information you provide when contacting us (e.g., by email, phone, or forms).
2. How We Use Your Information
We use the information we collect for purposes such as:
- Processing and fulfilling your orders.
- Providing customer support and responding to inquiries.
- Sending updates on orders, promotions, and store news (if you opt in).
- Improving website functionality and user experience.
- Meeting legal, tax, and regulatory obligations.
3. Sharing and Disclosure
We do not sell or rent your personal information. We may share information only with:
- Service Providers: Payment processors, shipping carriers, and IT support vendors.
- Legal Authorities: If required by law, regulation, or legal process.
- Business Transfers: In the case of a merger, acquisition, or sale of assets.
All third-party service providers are required to protect your information and use it solely for the purpose of providing services to TENSMachine.ca.
4. Cookies and Tracking Technologies
We use cookies to:
- Keep items in your shopping cart.
- Remember your preferences and login details.
- Analyze website traffic and improve performance.
You can disable cookies in your browser settings, but certain site features may not function properly.
5. Data Storage and Security
Your information is stored securely on Canadian or trusted international servers. We employ appropriate safeguards, including encryption, firewalls, and secure payment processing, to protect your data.
6. Your Rights
As a Canadian consumer, you have the right to:
- Access and request a copy of your personal information.
- Request corrections to inaccurate or incomplete data.
- Withdraw consent to marketing communications.
- Request deletion of your data, subject to legal obligations.
To exercise these rights, contact us at [email protected].
7. Children’s Privacy
Our website and products are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
8. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted here with a new “Last Updated” date.
9. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us:
Phone: 905-783-5699
Email: [email protected]
Mailing Address:
TENSMachine.ca
Unit 20041, 6541 Derry Road
Milton, ON L9T 7W0, Canada