At TENSMachine.ca, your satisfaction and safety are our top priorities. Because our products are considered personal health and wellness devices, we follow strict health regulations to ensure the integrity and safety of all items sold.
1. All Sales Final
For health and hygiene reasons, all sales are final. Once a product has been shipped, it cannot be returned, exchanged, or refunded unless it is determined to be defective (see Section 2). This policy protects all customers by ensuring that every unit received is brand new and unused.
2. Defective or Malfunctioning Units
If your device is defective, malfunctioning, or experiences a technical issue covered under warranty:
- Please contact the manufacturer directly using the warranty and support details included with your product packaging.
- Most devices are covered by a manufacturer’s warranty, which ensures repair or replacement if a unit fails under normal use.
- TENSMachine.ca does not process returns or replacements directly but will support you in reaching the manufacturer.
3. Order Issues or Shipping Errors
If you receive the wrong product or your order is incomplete:
- Contact our customer support team at [email protected] within 7 days of delivery.
- We will review the issue and provide next steps to resolve the problem.
4. Non-Returnable Items
For clarity, the following items are strictly non-returnable:
- Opened or used devices
- Electrode pads, accessories, or consumables
- Any item not in its original, sealed packaging
5. Warranty Coverage
Each product includes its own manufacturer’s warranty terms. Please refer to your product’s manual or warranty card for specific details. Warranty claims must be made directly with the manufacturer.
6. Contact Us
If you have questions about this Return & Refund Policy, please contact:
Phone: 905-783-5699
Email: [email protected]
Mailing Address:
TENSMachine.ca
Unit 20041, 6541 Derry Road
Milton, ON L9T 7W0, Canada